May The Best Car Win GM Satisfaction Guarantee Program FAQ
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What’s GM’s Satisfaction Guarantee program?
If a retail consumer purchases an eligible 2009 or 2010 Chevrolet, Buick, GMC, or Cadillac vehicle ( excluding Medium Duty wagons ) between September fourteen, 2009 and November thirty, 2009, the customer may return his/her car to the original selling/participating dealer after 30 days of possession from the completion date.
Can a consumer return the automobile for whatever reason inside the sixty days?
Yes, so long as the customer meets the suitability needs of the program.
Is there an alternative offer if the customer is not particularly interested in the Satisfaction Guarantee program?
Yes. In lieu of the 60 day Satisfaction Guarantee, the buyer can elect a $500 cash motivation at the time of automobile purchase.
are you able to explain the 30 vesting period?
Yes. The shopper must keep the car for a minimum of thirty days after the end date. Beginning on the 31st day of ownership, the car may be returned to the original selling participating dealer. The consumer may return the automobile to the original selling/participating dealer up to the 60th day of possession from the buyer’s finish date.
Does the customer receive a complete refund on his/her purchase price?
The shopper will receive the price of the automobile itself after any rebates, deductions and applicable sales taxes that were essentially paid. The shopper’s buyback price doesn’t include anything else. As an example, the buyback price doesn’t include any other taxes, licensing, titling or registration fees, insurance, accessories, dealer fees, extended guaranties, financial fees, negative equity or any other expenses incurred by the customer at the time of taking delivery of the new vehicle.
Are there mileage restrictions on returning the car to the dealer? Yes. The eligible automobile that is returned to the original selling/participating dealer cannot have more than four thousand miles from the finish date of the car purchase.
Is the customer responsible for any expenses related to standard’wear and tear’ upon returning the vehicle? No, but the car can’t had $200 or more worth of damage.
Who is responsible for any damage over $200? If the auto has over $200 in damage, the car no longer qualifies for the program.
Is the auto eligible if it has been involved in an accident and repaired? Any car concerned in an accident wouldn’t qualify for the program.
Are co-signers on retail contracts both eligible to return the vehicle? No. Only the top line signer noted on the retail purchase contract is eligible.
Are corporations fit for this Satisfaction Guarantee program? No, firms, companies, partnerships, and fleet sales aren’t suitable for the buyback guarantee program. Only retail purchases are eligible for the Satisfaction Guarantee program.
What does a customer have to do to return the vehicle? The buyer will need to return the vehicle to the original selling/participating dealer. In addition, the customer will need to contact the administrator of the program and submit required paperwork. Once the administrator has reviewed and confirmed the paperwork need, the customer will be contacted to take the car to the selling dealer to have the automobile appraised.
What are the required documents a client must submit to return a vehicle? As well as the fully completed Request for Benefit form, that may be supplied by the administrator, the buyer will need to provide :
A ) A copy of the Bill of Sale, Retail Installment Sale Contract or other exchange documentation ; B ) A copy of the shopper’s Driver’s License ; C ) A copy of the Registration showing the vehicle is registered in the customer’s’s name ; D ) proof of Insurance verifying the eligible Vehicle was insured since the delivery date ; and E ) Any other paperwork GM or the administrator may moderately request.
If I return my new vehicle purchase under the Satisfaction Guarantee, will I be able to get my trade-in automobile back from the dealer? No. The program rules prohibit reacquisition of the original trade-in.
If I have extra questions on GM’s Satisfaction Guarantee program, who do I contact? For purchaser questions, the consumer can contact buyer assistance at 1-800-508-3060.
For benefit redemption questions, you may contact 503.644.2161.
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